Privacy Policy

Overview

Brokerloop, Inc (“Brokerloop,” “We,” “Us,” “Our,” or “Ours”) collects personal information in a number of ways when You (“You” or “Your”) visit or use Our website (“Site”) or use the Site platform (the “Service”). For example, You provide Us with personal information when You register for an account or contact Us by email. Brokerloop automatically receives and records information from Your browser, including Your IP address and cookies. The personal information collected is used for billing, identification, authentication, service improvement, research, and contact.

Cookies

A cookie is a small amount of data that is sent to Your browser from Our servers and stored on Your computer's hard drive. We use cookies to access information when You sign in, store Your preferences, and to keep You logged in. You can configure Your browser to accept or reject these cookies.

Information Sharing

We do not sell, rent or share personal information with third parties without Your prior consent. We may, however, disclose personal information when We believe it violates our Terms of Use or is appropriate to comply with the law, to protect Our or Our users' rights, as well as to protect the public from fraudulent, abusive, and unlawful use of the Site. We reserve the right to disclose Your personally identifiable information as required by law and when We believe that disclosure is necessary to protect Our rights and/or to comply with a judicial proceeding, court order, or legal process served on the Site.

Client Data and Storage

Brokerloop uses best efforts to keep email addresses, files, and data private and confidential. Due to the sensitive nature and proprietary value of email addresses, We take this very seriously and make it a primary concern for all users.

Data Retention

We retain your personal information, contacts, and marketing content for as long as your account remains active, because the service is built around that data being available to you. If you close your account, or ask us to, We delete or de-identify your personal information within 90 days, except where We are required to keep it longer — billing and transaction records are retained as required by tax and accounting law (typically 7 years), and information subject to a legal hold is retained for the duration of that hold. Email engagement statistics are kept in aggregate form after the underlying contact is deleted. You can request deletion at any time via the contact page on this Site.

Information Security

We restrict access to personal information to Brokerloop employees, contractors and agents who need to know that information in order to operate, develop or improve our service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Changes

If We update the Terms of Use or this Privacy Policy, We may do so from time to time without notice to You. All updates and the most current Terms of Use and Privacy Policy will be posted on the Site. Please review the Terms of Use and the Privacy Policy regularly because they are legally binding on You if You continue to use the Site.

Brokerloop Privacy Policy for YouTube Publishing

Brokerloop's Privacy Policy for YouTube Publishing describes how the Brokerloop application collects, uses, and shares your personal data when registering YouTube accounts in Brokerloop and when publishing content to YouTube.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE APPLICATION FOR YOUTUBE ACCOUNT REGISTERING AND PUBLISHING TO YOUTUBE.

When mentioned in this document, Brokerloop means the Brokerloop Application installed and used by you.

What information does Brokerloop collect about you?

Brokerloop application must have authentication and authorization credentials to be able to use the YouTube Data API. This API allows Brokerloop application to publish your videos to your selected channels.

Google APIs use the OAuth 2.0 protocol for authentication and authorization credentials.

YouTube account registration in Brokerloop

In order to publish a video, you first need to register your YouTube account in Brokerloop. When registering a YouTube account, Brokerloop sends its own Client ID and Client Secret tokens, previously generated for Brokerloop by Google. We then receive from YouTube the Access and Refresh tokens, specific for your account, that grants Brokerloop access to the YouTube Data API and your YouTube account. This request requires an authentication step done in a Google web page opened automatically by Brokerloop where you log in with your Google account. After logging in, you are asked whether you are willing to grant one or more permissions that Brokerloop is requesting. This process is called user consent.

If you grant at least one permission, the Google Authorization Server sends to Brokerloop an access token, a refresh token that Brokerloop can use to obtain a new access token and a list of scopes of access granted by that token.

These are the only account-specific information that Brokerloop stores in its database and can only be used by Brokerloop, as they are validated by Google/YouTube for the Brokerloop application only.

If you do not grant the permission, the server returns an error, your YouTube account is not registered in Brokerloop and no Access and Refresh tokens are received and stored.

When directly entering information to be identified during the log in with the Google account or when adding any other information once logged, you are bound by the YouTube Terms of Service, Google Privacy Policy, and API Services Terms of Service.

You may now publish your videos on YouTube directly from Brokerloop.

Publishing content to your YouTube account from Brokerloop

In Brokerloop, the publish to YouTube Window allows for inserting the title, description and keywords as metadata for the video. In this pane, you can also choose the recording date and if it will be transcoded to other format before being uploaded.

At the Configurations Pane in the same window, you also define the privacy, made for children, embedded and license options used by YouTube.

Brokerloop then uses the insert.video YouTube Data API request to send the video and its metadata. The process is finished when we receive the video's link at YouTube, which is stored for each uploaded video.

Brokerloop does not delete or alter content on your YouTube account. Even content published by Brokerloop.

How does Brokerloop use and protect personal information?

As stated in the aforementioned section, Brokerloop does not store any private customer data when publishing videos to YouTube channels. The only user related data stored by Brokerloop on computers that belong to you are access tokens received from Google and the respective YouTube links for the published videos.

Does Brokerloop share data with third parties?

Brokerloop does not share any information with third parties.

Does Brokerloop use cookies and tracking technologies?

Brokerloop application does not use cookies or any other similar technologies.

How can users control their data?

Access tokens may be deleted by deleting the associated YouTube account from Brokerloop.

YouTube links for the published videos may be deleted by deleting the respective videos in Brokerloop.

Furthermore, the user rights to access, correct, amend or delete the data are bound by the privacy policies of any Third-Party Services that have been accessed through Brokerloop.

Brokerloop shall not be responsible for any of the data collected or for the privacy practices of any such Third-Party Services.

How will Brokerloop notify users of policy changes?

From time to time the Privacy Policy may need to be revised or updated to adapt to applicable legislation or to new rules and regulations. Depending on the significance of the update, Brokerloop may take a more prominent action to inform you (including email notification of Privacy Policy changes).

SMS/Text Messaging Terms

By texting Brokerloop at any designated Brokerloop phone number, you consent to receive SMS and MMS messages from Brokerloop related to your use of our platform. These messages may include:

• One-time verification codes for account authentication
• AI assistant responses related to creating, editing, and scheduling email and social media marketing campaigns
• Campaign status confirmations and scheduling notifications
• Lead search completion notifications
• Account and billing information

Message frequency varies based on your usage and interaction with our SMS assistant.

Message and data rates may apply. Your carrier's standard messaging rates will apply to all messages sent and received.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and no further messages will be sent unless you re-initiate contact.

For help, reply HELP to any message or contact us at support@brokerloop.com.

Brokerloop does not charge for SMS messages, but standard carrier rates apply. Compatible carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint.

Your phone number and messaging data will not be shared with third parties for marketing purposes. For more information about how we handle your data, see the full Privacy Policy above.